Delete your account
Two routes, one result: the account and everything stored against it is gone, and every signed-in device is signed out.
1. Delete in the app — fastest
If you can still sign in, do it here. It is immediate and needs no reply from us.
- Open Rhoe and go to Account.
- Choose Privacy and account.
- Choose Delete Rhoe account.
- Confirm. The app clears its local copy and signs out every device.
2. Delete from here — no app needed
Use this if you have uninstalled Rhoe or cannot sign in. Send the request from the email address the account uses — that address is how we verify the request is yours.
Goes to delete@rhoe.app. We reply to that address to confirm it is you before anything is deleted, and again once it is done.
3. What gets deleted
| Data | Result |
|---|---|
| Account record | Email address and display name erased. |
| Sign-in credentials | Any stored password hash and every pending sign-in code erased. |
| Sessions | Every device session invalidated. Signed-in devices are signed out. |
| Settings | Languages, playback preferences, caption and episode-order settings erased. |
| Favourites and watch progress | Erased from the account. Nothing is retained to resume later. |
| Saved connection list | Provider labels, server addresses, usernames and portal MAC addresses erased. |
| On your device | The app clears its token, stored provider profiles, presets, PINs, preferences, queued sync operations and imported playlist files. |
Short-lived infrastructure logs — request lines, timestamps and IP addresses kept for security and rate limiting — rotate away on their own schedule and are not tied to your account record. Nothing in them can reconstruct your settings or your viewing.
4. What deleting a Rhoe account does not do
Your IPTV subscription is separate
Rhoe cannot cancel, pause or refund the service you connected. That account belongs to your provider — contact them directly, and do it before you delete your Rhoe account if you need the connection details from it.
- It does not remove anything your provider or their CDN has logged about your viewing.
- It does not remove the app from your devices. Uninstall it separately if you want it gone.
- It does not delete support email you have sent us. Ask us to remove that too and we will.
5. How long it takes
- In the app — immediate.
- By email — we aim to verify within 2 business days and complete deletion within 7 days. In no case longer than 30 days, as data-protection law requires.
There is no grace period and no recovery. Once deleted, a new account with the same email address starts empty.
Questions first? privacy@rhoe.app, or read the privacy policy.