Setup, the four connection types, and the handful of errors that account for most of what goes wrong.
Tell us the device, the connection type and the exact wording on screen. That is usually enough to answer in one reply.
support@rhoe.appAccess, correction, export or deletion requests. Send it from the address on the account.
privacy@rhoe.appFound a vulnerability? Please give us a chance to fix it before you publish.
security@rhoe.appRhoe asks for a connection the first time it opens. Pick the type that matches what your provider actually gave you — the wrong type with the right details is the most common reason setup fails.
You were given a server URL, a username
and a password, or one long link containing all three.
Enter the server with its port and nothing after it — no
/c/, no player_api.php. This is the only type
that gives you live TV, guide and a film library together.
You were given a link ending in .m3u or
.m3u8, or a file. Paste the link or open the file. For a
programme guide, add your provider's XMLTV URL as
well — a bare playlist carries no guide data.
You were given a portal URL and told to register a MAC address. Enter both. The MAC has to be the one your provider whitelisted, or the portal will refuse to hand out a token.
One address for one stream — https, rtsp,
rtmp or udp. Useful for a camera, a local
encoder or a single test channel. There is no catalogue and no guide,
because there is nothing to list.
Whatever you enter is stored in your device's keychain, not on our servers. Details are in the privacy policy.
The television build is a separate app with a ten-foot layout, not the phone app stretched out. Until it is listed on the store, install it by sideloading.
adb install from a computer on the same network.Ask us at support@rhoe.app for the current television build and we will send you the file and the steps for your specific box.
THE SOFA-FRIENDLY CONTROLS
A browser is the fastest way to test a connection, and the only way to watch on a smart TV that runs neither Android nor Fire OS. Open it, then install it from the browser's address bar so it launches like an app.
Write to support@rhoe.app for the current web player address while it is in testing.
A LITTLE ROOM IN YOUR BROWSER
Use a current version of Chrome, Edge, Safari or Firefox. Connect your provider, then add the player to your home screen if your browser supports installation.
HEVC support depends on your browser and device. If you hear sound without a picture, try an HD channel or a native app.
Rhoe reports failures in orange with a word, never with colour alone — "Expired", "Couldn't connect", "Stream failed". Here is what each one usually means.
Almost always the server address. Enter it exactly as your provider wrote it, including the port, with no /c/ or player_api.php path on the end.
Release builds require https for the control endpoint, because that request carries your password — an http-only panel will be refused by design. And check the subscription has not simply expired by signing in to your provider's own panel.
The catalogue loaded, so your credentials are fine — the stream itself is being refused. Usually one of three things: your subscription's simultaneous-connection limit is already used up on another device, the provider IP-locks streams and your address changed, or that one channel is off air. Try a second channel first to tell them apart.
Buffering is bandwidth or the provider's server, not the player. Test the same channel on another network, switch from a 4K to an HD version of the channel if your provider offers both, and prefer wired or 5 GHz on a television.
If one group of channels buffers and everything else is fine, that group sits on a struggling server and only your provider can move it.
Xtream and Stalker portals publish their own guide, so an empty guide there means the provider is not serving one. A plain M3U playlist carries no guide at all — add your provider's XMLTV URL in the connection settings to fill it in.
Check the spam folder, then request a new one. Codes expire after a few minutes and only the newest is valid. Sign-in requests are rate limited, so if you asked several times in a row, wait a minute before trying again.
Both devices need to be signed in to the same Rhoe account and connected to the same provider address — settings are stored per service, so two different servers keep two separate sets. Sync runs when the app opens and after each change; pull to refresh on whichever device is behind.
Desktop browsers generally cannot decode the HEVC video that 4K channels use. Watch that channel in the iPhone, Android or Android TV app, which decode it natively. Nothing is wrong with your connection.
No. Offline downloads exist in the codebase but are switched off in every public build, pending distribution rights and a store-policy review. There is no recording feature.
No. Every stream comes from your provider over the internet, so a connection is always required. Rhoe caches artwork and guide data to open faster, not to play offline.
Send the device, the connection type and the exact wording on screen. One reply is usually enough.